20 April 2020

WLPGA Member Focus – Suburban Propane Partners L.P.

WLPGA welcomes Suburban Propane Partners, L.P. as a new member for 2020. Headquartered in Whippany, NJ, Suburban Propane is the third largest distributor of propane, fuel oil and related products and services, as well as a marketer of natural gas and electricity in the United States, servicing over one million customers through 700 locations across 41 states. With over 90 years of history, Suburban Propane is known for pioneering the domestic retail propane industry in the United States.

The brand is focused on three core elements; including the Suburban Commitment to Excellence - showcasing the company's 90+ year legacy of delivering outstanding customer service to the communities served; SuburbanCares - highlighting the focus on serving local communities across the nation; and Go Green with Suburban Propane - promoting the affordable, clean burning and versatile nature of propane as a bridge to a green energy future.

Through Suburban Commitment, the company is a leader in customer satisfaction and in employee retention, providing prompt, reliable service to approximately one million residential, commercial, industrial and agriculture customers. More than 34% of Suburban’s 3,300 employees have worked at the company for 15 years or more. Suburban’s commitment is further demonstrated by its 24/7/365 emergency service line, answered by company representatives, service techs and drivers who are trained with safety as their number one priority, and a dedication to ensuring that each Suburban Propane customer is treated with the highest level of customer service.  Suburban’s time-honored business motto is “Our Business is Customer Satisfaction.”


Through SuburbanCares, the company provides a robust level of support for numerous non-profits in the communities they serve, as well as a national partnership with the American Red Cross, assisting in a variety of on-the-ground initiatives including blood drives, support during natural disasters, and employee-volunteerism programs.




Go Green with Suburban Propane is focused on cleaner propane solutions including Autogas, a clean-alternative fuel approved under the Clean Air Act of 1990 and the third most popular vehicle fuel behind gasoline and diesel. Suburban Propane’s Autogas product currently fuels school busses and fleet vehicles across the United States.

At Suburban Propane, the company is continually raising the bar on customer service and reliability, community commitment and bridging the energy gap to provide cleaner fuels for the future. Suburban Propane is a New York Stock Exchange listed limited partnership.


For additional information on Suburban Propane, please visit

Suburban Propane’s President and Chief Executive Officer, Michael Stivala, said, “From my first exposure to the WLPGA, I was impressed by the level of engagement from so many leaders of businesses large and small across the world and, in particular, by the depth of discussion on real challenges facing our industry.  Now more than ever, the propane industry is globally connected.  The WLPGA has a great track record for thought leadership and advocacy that can benefit companies and consumers alike.  And, as so many governments and regulators around the globe set aggressive standards for reducing the carbon footprint, our traditional business models and the demand for our products are under fire.  The WLPGA provides a great forum for sharing best practices and advancing the positive message about the clean qualities of LPG for a sustainable energy future.  In fact, in the midst of the most recent global COVID-19 pandemic, the versatile, clean burning and portable nature of propane has been called upon to support essential front line efforts to save lives.  During this unprecedented crisis, the WLPGA has once again demonstrated its ability to effectively communicate and support the sharing of best practices among global leaders.”